Returns & Exchanges
We want you to be completely satisfied with your purchase from the Design Museum Shop. If you are not entirely happy with your order, you can return any item in its original condition within 28 days of receipt for a full refund or exchange.
Initiate Your Return
Log in to your account or use our guest portal to select the items you wish to return and receive a unique return authorization number.
Pack Your Items
Carefully place the items in their original packaging, ensuring all tags and protective materials are intact to prevent damage during transit.
Ship the Package
Attach the provided prepaid shipping label to your parcel and drop it off at any authorized collection point or local post office.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to the original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing